THE METHODOLOGY
The Operational Confidence Index
The OCI is a framework consisting of 24 targeted questions with a maximum score of 72. Higher scores indicate more operational drag, while lower scores indicate stronger operational confidence.
Once we find your confidence level, we look at what drove it. The OCI is based on self reported answers and opens a conversation, not an immediate diagnosis.
WHY IT MATTERS
Uptime and readiness aren't the same metric.
Environments that look stable can still carry hidden recovery, cost, operational, and governance risk. The Framework surfaces what routine operations conceal.
Recovery Risk
A recovery plan only has value if it works when needed. Untested assumptions turn an IT outage into a prolonged business interruption.
Cost Exposure
Renewing may be right. Migrating may also be right. The risk is making either decision without understanding cost, dependency, and long term flexibility.
Operational Drag
Network problems consume skilled engineering time, delay projects, affect users, and create uncertainty about who owns the issue.
Governance Blind Spots
Applications are adopted in minutes, often without IT involvement. Without visibility, organisations expose sensitive data and struggle to prove compliance.
THE FOUR PILLARS
What the Framework measures.
Each of the four domains (Recoverability, Technology Strategy, Network Operations, SaaS & AI Governance) is scored from 6 to 18. Click any card to explore what it measures, why leadership should care, and what the framework typically exposes.
Sample domain result
Each domain scored 6 to 18
We identify the highest scoring area as the best place to start a deeper, objective conversation.
HOW WE QUANTIFY OPERATIONAL CONFIDENCE
24 questions. One benchmark.
The Framework uses 24 statements across the four domains, six per domain. Each question is scored by how strongly leadership agrees with positive statements regarding their operational readiness, so a lower score signals stronger confidence. The results produce a domain level breakdown and an overall OCI benchmark score.
Scoring bands
Practices appear consistent, with fewer obvious gaps.
Some areas deserve a closer look.
Multiple areas may be creating operational risk.
Significant gaps or uncertainty may exist.
Score scale
This is completely handled; not a concern.
It is mostly handled, but the risk is limited.
We struggle here; it is a recurring operational challenge.
We lack this capability; it represents a significant business risk.
Illustrative gap analysis
Perceived confidence vs. evidence supported score
BENCHMARKING THE GAP
The distance between confidence and evidence.
Most organisations believe their environments are more capable than they actually are. Not through negligence, but through the absence of a structured baseline.
The OCI benchmark makes the gap visible. It compares how leaders perceive their operational readiness against what the 24 questions actually reveal. That distance is where the risk lives.
Treat the gap as information, not an indictment. Knowing where it exists is the first step toward closing it with deliberate, evidence led decisions rather than reactive spend.
Find out where your gap actually is.
Five minutes gets you a scored, mapped read on your environment against the four pillars, plus a custom executive report.