OCI DOMAIN THREE
Keep the network running and the IT infrastructure behind it dependable.
Alerts nobody trusts, changes that depend on careful people, and uptime that hides a great deal of unrecorded effort. We examine how your network is actually kept running with your team, so continuity belongs to a process and not to two people.
What technology leaders say about working with us.
Scott is one of those rare professionals you encounter only a few times in your career.
Working with Scott and Jonathan is a refreshing experience and one I hold out as metric when dealing with vendor partners.
Chris ZitoInformation Technology Security Manager
Working with Jonathan and Rullan Scott Technologies has been an exceptional experience.
Bladimir GonzalezWestgate ResortsThe risk of a network held together by people
A capable team absorbs faults so smoothly that nobody above them sees the fragility. The cost is hidden effort, and a bad day that waits on whoever happens to be available.
Start with the hidden effort. Your engineers know which systems misbehave and have built routines around them, none of which appear in a ticket. Two engineers spending six hours a week on workarounds at £60 an hour adds up to roughly £37,000 a year, on no budget line, that leadership has never been shown.
A weakness known for long enough also stops feeling urgent. If an outage costs £15,000 an hour and replacing that one known device takes six hours, that is £90,000 lost to a fault everybody could have named in advance, before counting missed SLAs.
Alert fatigue keeps all of this out of sight. Hundreds of low-value notifications train people to dismiss them, so the one that mattered gets the same reflex as the rest. The absorption only stops when someone leaves or is on leave, and what surfaces then is not a new fault. It is an old one that was being quietly suppressed.
Where you are now, and where you can be
Where most organisations are today
- Alerts are numerous and largely ignored.
- Changes rely on careful individuals, not a process.
- Uptime looks excellent, but the effort behind it is unrecorded.
Where you can be
- Alerts are few, actionable and acted on.
- Changes follow a process that would catch an error.
- The effort behind uptime is recorded, shared and covered when people are away.
How we keep your network and IT infrastructure running reliably
Monitoring coverage
Default monitoring watches whatever the tooling chose. We point it at the services the business actually depends on.
Alert quality
Fewer, better alerts. When every alert means something, the one that matters doesn't get dismissed by reflex.
Change control
Safe change shouldn't depend on one careful person. A lightweight process catches the mistake instead.
Redundancy and single points of failure
Every known weakness gets documented and priced. Tolerated risk then becomes a decision leadership has actually made.
Documentation currency
Documentation drifts away from the real network. We bring it back in line so anyone on the team can work from it.
Escalation and cover
Who covers what, and when? Once that's mapped, continuity stops depending on two specific people being around.
What we usually hear
“Our uptime figures are excellent.”
They may well be. The index asks what those figures cost to achieve, and whether the effort behind them is recorded anywhere or held by two people who have stopped mentioning it.
“We have monitoring in place.”
Nearly everyone has some. The question is whether anyone acts on what it produces. Coverage and detection are different things, and alert volume is usually what separates them.
“We are a small team. We know our network.”
That is often true, and it is also the risk. Knowledge held by a small number of people without documentation is a dependency, not a control.
“Nothing has gone seriously wrong.”
That is worth knowing. It is not the same as knowing why. The index distinguishes between environments that are resilient and environments that have not yet been tested.
Sample OCI result
Network Operations
Moderate Drag
9/ 18
Every domain is scored 0 to 18. A higher score means lower operational confidence.
Get your Network Operations score
The Operational Confidence Index turns a vague worry into a number you can act on.
- See your Network Operations score out of 18, alongside the other three domains.
- Find out how much unrecorded effort is holding your environment together.
- Get a report you can take to leadership to justify fixing what is quietly tolerated.
Questions about this domain
How is network operations scored in the OCI?
The Operational Confidence Index uses six questions, each scored 0 to 3, giving a domain range of 0 to 18. A higher score means lower operational confidence, so a high score here indicates this is where to start.
Does this require access to our network?
No. The index is a self-assessment answered by your team. Nothing connects to your environment and no data leaves your organisation beyond the answers you choose to give.
Who should answer these questions?
Whoever has the clearest view of daily operations. If two people would answer differently, that difference is itself worth surfacing.
Will this recommend monitoring tools?
No. Rullan Scott holds no manufacturer relationships and receives no commission. The index identifies where the gaps are, not which product to buy.
What happens after I complete it?
You receive a score, a breakdown by domain, and a report. If you want to talk it through, you can book thirty minutes with a cofounder. There is no follow-up unless you ask for one.
The other three domains
OCI Domain One
Recoverability
Whether your backups restore, how long recovery really takes, and who can run it.
Explore this domainOCI Domain Two
Technology Strategy
Whether renewals, platforms and architecture choices still fit how the business works today.
Explore this domainOCI Domain Four
SaaS & AI Governance
The applications and AI tools in use, who still has access, and what company data they can reach.
Explore this domainFind out what your network operations really cost.
Twenty-four questions across four domains, 5 minutes, and a clear view of how much effort is holding your environment together.
Run the OCI Diagnostic